Terms

UK Shipping

Our standard shipping method is by Royal Mail regular 24 service (equivalent to Royal Mail First class) and our flat rate shipping fee to the UK mainland is £3.50. Orders over the value of £80 will qualify for free shipping using this service. This service typically takes 1-2 business days but is not guaranteed and delivery times can vary considerably across the country. It is not trackable but we are able to get a notification when it had been delivered to you.

You can also opt to choose our Royal Mail Tracked 24 service for £7.50. This does not expedite the speed in which your order is picked and processed, and during busy times it can take several days for your order to be processed within the g&g system. However, once dispatched the delivery time stated by Royal Mail aims to be the next working day. This is not guaranteed and delivery times can vary considerably across the country. You will receive notifications of the parcels status via email/SMS text message and will have the option to change the delivery before it is delivered, for example deliver to a neighbour, deliver another day or deliver to a safe place. No signature will be required on receipt in line with Royal Mails current Covid-19 policies.

All orders will be shipped in brown paper recyclable envelope according to their size. Fragile items will be protected with bubble wrap. This is packaging that we are re-using from stock and items that have been sent to us.

We will aim to ship your order on the same day for orders placed before 1pm. Provided items are in stock, we aim to ship all orders within 48 hours of order being placed Monday to Saturday. Please note this is for reference and during busier times, this may vary. You will receive email confirmation once your order has been shipped.

We keep proof of postage for all items sent but we cannot accept responsibility for items lost in the post. If you are concerned about the post in your area we recommend you make use of our Royal Mail Tracked service.