Shipping and delivery UK
Our standard shipping method is by Royal Mail first class and our flat rate shipping fee to the UK mainland is £2.90. All orders will be shipped in padded envelopes according to their size to minimise the chance of damage during shipping.
If the dimensions of your order is larger than the standard measurements that Royal Mail Class as a 'parcel' we will ship your goods via a courier. We use UPS, Hermes and Parcelforce depending on the market rate at the time of delivery.
We will aim to ship your order on the same day for orders placed before 1pm. Provided items are in stock all items will be shipped within 48 hours of order being placed Monday to Saturday. If your order is placed after 10am on Saturday then the order will be shipped on Monday.
You will receive email confirmation once your order has been shipped.
We keep proof of postage for all items sent but we cannot accept responsibility for items lost in the post.
Shipping and Delivery - International
We also ship internationally using a international tracked and signed service. Your shipping cost will be depend on the weight of your order. This will be calculated when you come to select your delivery item. For items weighing more than 2kg a bespoke quote will be emailed to you which you will then pay for separately.
We aim to offer our customers a diverse range of products that they will love with all relevant information about products provided up front for customers to make an informed choice. If there is anything that customers want clarification on then they can make email an enquiry to firstname.lastname@example.org.
While we strive to ensure high quality images of all our products, it can be difficult to get colours to accurately represent how they will appear in real life. Therefore it is not recommended to use the images on the website to colour match. Customers are asked to contact us for help and advice when trying to colour match products.
All prices are shown in Pounds Sterling.
When you select products you wish to purchase they will be added to your shopping cart. If you wish to delete any items or edit quantities this can be carried out at the checkout stage. We use Sagepay payment gateway to process our online payments which is a fully secure service, we are PCI compliant and have regular security scans performed by Security Metrics.
If you would prefer to make your purchase over the phone, please call the shop during opening times and we can process it for you. Please note that we can't transfer items already added to a shopping cart online into a phone order. You will have to specify the items you would like to purchase and we will process it as a new order for you.
Acceptance of your order
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us, no contract will have formed between us the supplier and you the customer, up until that point.
We will notify you by email as soon as possible to acknowledge that we have received and are processing your order.
We aim to be able to supply all goods ordered at the prices stated. If we are unable to fulfill this and cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (via email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
All fabric is measured and cut using the metric system and is sold by the 10cm.
Pre-washing fabric is really a personal choice but we do recommend pre-washing on a warm, short and gentle cycle with a mild detergent especially if the fabric is a bright or dark colour or if there is any linen content in your fabric. If you are combining several different types of fabric in the same project then it is defiantly worth prewashing. Felt and fabrics with any wool content should be washed as per manufacturers instructions. Please note that we cannot accept responsibility for any fabric shrinkage. Please take into consideration the possibility that fabrics can shrink when measuring up for projects.
Please note that you must be 18 years of age or older to purchase rotary cutters or scissors. By accepting our terms and conditions when you purchase our scissors or rotary cutters you are confirming that you are of the legal age to purchase these products.
Promotional Codes and Offers
From time to time we have special offers advertised in magazines and other publications. The codes offered in these adverts apply to full priced stock only and are valid for 4 weeks from the date of publication. They are not valid in conjunction with any other offers and can not be used to purchase gift vouchers or workshops unless otherwise specified.