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Sales Associate

Blog / 27 June 2019

We are looking for a new Sales Associate to join our team here at Guthrie & Ghani in Moseley, Birmingham. This is a full time permanent position, subject to a probationary period. Working days will alternate between 4 and 5 days a week and will include a Saturday shift each week. We would also consider applicants looking for part time hours over 3-4 days a week including a Saturday. It may also include work away within the UK at retail shows 1-2 times a year. 

Salary will be dependent on skill level and past experience.

What we are looking for

A friendly, helpful and professional individual with previous customer service or retail experience, who is passionate and takes pride in inspiring customers to be creative too.

Product knowledge is key and we would expect you to have a high level of background knowledge of dressmaking, sewing, haberdashery and fabric. You must be enthusiastic, motivated and show initiative to further increase your knowledge about our product range as it changes and develops over time.

An ambitious individual, driven by customer satisfaction with strong interpersonal and communication skills to deliver the most extraordinary customer experience to every customer, every time.

As the role can be varied, you should have excellent time management and organisational skills, work well within a team and have the ability to work in a busy environment and be flexible to change.

Job role

As a Sales Associate, your role will be to primarily to deliver excellent customer service and experience in the store and on the telephone.  

Other key responsibilities will include:

  • Maintain excellent communication skills with customers and other members of staff

  • Advise and support customers with their sewing and dressmaking questions and enquiries to a high level

  • Keep product displays immaculate, the shop floor clean and tidy and replenish merchandise when required

  • Serve customers in store and over the phone and package purchases and online orders

  • Be accountable for stock on the shop floor and record stock updates to support other team members 

How to apply

Please email a covering letter explaining how you fulfil the aspects of the role outlined in the job advert and why you want to work with us along with your CV detailing any relevant experience and contact details for two references. Please note, emails containing only a CV and not a cover letter will not be considered. 

The closing date for submissions is Wednesday 10th July, 2019. If you have been selected to come for an interview we will contact you the following week. As we won’t be able to respond to all applicants, if you have not heard from us within this time unfortunately you haven’t been successful on this occasion.

Please note, for successful applicants:

Interviews will take place on Tuesday 16th July at the store.