About

Work with Us

We are hiring!

We are looking for a new Retail and Admin Assistant to join our friendly team here in Moseley, Birmingham.

This is a part time position on a fixed term, contract until 31st December 2021 with a strong possibility of an extension or permanent status for the right candidate.

Part time hours are required Tuesday, Wednesday, Thursday and Friday, working between 4-5 hours each day. The start and end times can be flexible within the business working day of 9am - 5.30pm. Availability to work regular Saturday cover is essential.

Job role

As a Retail and Admin Assistant, you will work closely with the rest of the team, to contribute to the smooth and efficient running of the store and most importantly the fulfilment of our online orders.

This is a varied role that will involve many different tasks depending on the needs of the business at that time. Key aspects will include

    • processing, packing and booking online orders for dispatch on the computer in a confident, quick and efficient manner

    • Cutting and picking online orders on the shop floor

    • organising and checking deliveries of stock

    • carrying/moving bolts and rolls of fabric around the building

    • ensuring high shop/studio presentation standards are met through fulfilling our cleaning and hygiene protocols

    • assisting with preparing the studio for workshops

    • assisting customers over the phone and dealing with order enquiries

    Essential skills and Experience

    • A friendly, helpful and professional individual with previous customer service, retail or order fulfilment experience

    • An ambitious individual, driven by customer satisfaction with strong interpersonal and communication skills

    • It is essential that you must have strong computer skills and confidence as well as a good grasp of numbers and mathematics to be able to operate our inventory system accurately.

    • Be honest, reliable and use initiative to prioritise work without supervision.

    • Work as part of a small team and have a flexible and adaptable attitude as the role and duties will change as the company develops its products and procedures

    • This is a busy, varied role so you must be organised, tidy, be able to work quickly and efficiently in a fast paced environment and show determination to succeed and develop the business alongside other team members.

    • An interest in sewing is essential and fabric knowledge is important. We love sewing and sharing knowledge here at g&g so we will offer support and development in this area as part of your role so you must be enthusiastic and motivated to learn more.

    Support and development

    All team members take part in regular reviews with senior staff to make training and development plans to support staff learning and progression within their role.

    We have monthly staff meetings where you would be given further opportunities to develop your sewing and fabric knowledge as well and contribute ideas to the ongoing success of the business.

    As our business continues to grow and adapt in a changing retail environment, for the right candidate who demonstrates potential and eagerness to learn and progress, there will be opportunities for further training and development and expansion of the role to take on more responsibility over time.

    Rate of pay

    This is an entry level position into the business and the rate of pay will be at the National Living Wage level.

    Annual leave entitlement will also be allocated for the duration of the contract.

    For the right candidate who can demonstrate potential to grow within the company and extend the duration of the contract, a pay review will take place as appropriate.

    How to apply

    If you would like to discuss this role further or ask any questions, please contact our Manager Helen by calling the shop (0121 449 8419) or emailing helen@guthrie-ghani.co.uk

    If you would like to apply please email helen@guthrie-ghani.co.uk with a covering letter (max 1-2 pages) explaining how and why you would fit the role, along with your CV and contact details for two references (you will be notified prior to us contacting referees).

    Please note, emails not containing covering letter and CV as an attachment will not be considered for short listing.

    The closing date for submissions is Wednesday 1st September at 5pm. As we will be unable to respond to all applicants, if you have not heard from us by Monday 6th September, unfortunately you have not been shortlisted this time.

    Please note that for short listed candidates, interviews will take place on Thursday 9th September.

    The interview process will involve a typical interview question and answer discussion with the manager, Helen and business owner, Lauren. Following that you will then be asked to complete several practical tasks, typical of the things you would do as part of the role that will assess your skills and time keeping/efficiency abilities.